Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at novora457@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at novora457@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at novora457@gmail.com.
At Height Grow, we want you to have a smooth and satisfactory shopping experience. Please read the following policy carefully before placing your order.
1. Returns
We accept returns only under the following conditions:
● The product is unused, unopened, and in its original packaging.
● The product received is damaged, defective, or incorrect.
● You contact us within 7 days of receiving your order.
● The product must be returned with all original packaging and accessories, if applicable.
Products that have been opened, used, damaged by the customer, or returned without their original packaging may not be eligible for a return.
2. Wrong or Damaged Product
If you receive the wrong product or your package arrives damaged, please contact our customer support within 48 hours of delivery.
Please provide:
● Your order number
● Photos/videos of the product and packaging
● A brief description of the issue
After verification, we may offer a replacement or refund, depending on the situation.
3. Refunds
Once your returned product is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed through the applicable payment method. Processing time may vary depending on the payment provider or bank.
Shipping charges may be non-refundable, except where the return is due to an error on our part or a defective/wrong product.
4. Order Cancellation
Orders can be cancelled before they are dispatched.
Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure.
5. Non-Returnable Situations
Returns may not be accepted if:
● The product has been used or opened.
● The product has been damaged after delivery due to customer handling.
● The return request is made after the applicable return period.
● The product is returned without its original packaging.
● The customer refuses delivery and requests a refund after dispatch, except where required by applicable law.
6. How to Request a Return
To request a return or refund, contact our customer support with your order number and details of the issue.
Our team will review the request and provide the next steps if the return is eligible.
Important Note
Height Grow products are not a guarantee of a specific height increase. Individual results can vary. Please follow the product instructions carefully and consult a qualified healthcare professional if you have questions about whether a product is suitable for you.
We reserve the right to review each return and refund request individually and to update this policy when necessary.